If you're using an iOS device, check if Apple Pay is working and that your device is running iOS 13 or later If you're using an Android device check NFC is switched on.Make sure your device supports NFC – we use NFC to load and view your Key smartcard.In some cases it can take up to 15 minutes It can take up to 5 minutes for a recently purchased ticket to become available to load.If you're having trouble loading viewing or activating your Key smartcard ticket, please check the following: Got questions about the app? We can help. Built with accessibility in mind: the user-friendly interface helps those with accessibility needs, and makes booking travel assistance easy.Powered by data from Southeastern, National Rail Enquiries and Transport for London.Check how busy your train will be with SeatFinder information.Digital Railcards: save money with the convenience of a Digital Railcard on your phone.Journey alerts: get real-time notifications for journeys you are about to make straight to your phone.One Click Delay Repay: making delays easier! We’ll automatically generate a delay replay claim and tell you about the compensation you're entitled to if your train is delayed by 15 minutes or more.Common Journeys: personalise your home screen and receive real-time updates on journeys you regularly make.Easier ways to pay: buy your train tickets with Apple Pay or Google Pay.sTickets: digital Season tickets, giving you access to your Season ticket instantly, without the fuss of a paper ticket and photocard, or the need to queue at a station.eTickets and Key Smartcard tickets: offer more sustainable alternatives to paper tickets.
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